See it, not just read about it
Live, interactive artifacts — click through to explore the real thing. Hover any card to pause and take a closer look.
Promo & Appeasement Analysis Dashboard
Multi-tab analysis of promo code issuance, redemption, and GMV lift by category and membership tier — the kind of decision-ready insight surface behind the appeasement strategy work that lifted utilization from 51% to 73.5%.
CES Weekly Update — Searchable, Not Just Skimmable
Reimagined the standard weekly status report as a searchable, taggable archive instead of a deck nobody reopens. Search surfaces matches across every past week instantly, and each update carries built-in Appreciate / Feature Request / Escalate actions — turning a routine reporting ritual into something leadership actually engages with.
Call Complexity Scorecard
A weighted, six-factor scoring model that classifies every contact as Low, Medium, or High complexity from contact reason, workflow count, talk %, repeat calls, transfers, and genuine/non-genuine intent — turning a vague sense of 'this queue feels hard' into a defensible, auditable score leadership can route, coach, and staff against.
Call Complexity vs. Self-Serve Rate
Pairs the Call Complexity score against Self-Serve Rate by workflow and over time — a strong negative correlation shows self-service winning on the easy stuff while the residual, agent-handled mix quietly gets harder, the kind of insight that keeps an SSR win from masking a rising AHT problem.
AISLEONE CRM Portable Dashboard Demos
Six sanitized, standalone reporting dashboards — Agent Assist, AHT Savings, AHT Deepdive, Fixit Ops, QSR, and Spark — rebuilt as zero-backend, single-file demos with synthetic data so the full product analytics story (AHT trends, SLA compliance, contact-reason mix, cost per order) can be shared and explored without exposing production data.
Creative Solutions: The Store Summary
When live Tableau/Power BI dashboards kept failing store leaders on bad in-store WiFi and unpredictable BI servers, the fix wasn't a better dashboard — it was removing the live connection entirely. A leader emails a store number, Power Automate filters the data and renders a PDF + open-work-order list, and both land back in their inbox in about 120 seconds, readable offline before they ever walk in the door.
From Data to Story: The Weekly Narrative
Before AI copilots existed, a ~30-page weekly scorecard export got hand-translated into a single leadership email every week — every KPI framed three ways (week-over-week, year-over-year, vs. plan), backed by a formal root-cause process, and closed out with a curated scan of industry and competitive news so leadership always knew whether a miss was Walmart-specific or market-wide.
Intelligent Retail Lab: From Faster Checkout to Smarter Shrink
Two computer-vision workstreams, one shared discipline: for the next-gen self-checkout unit, I broke down thousands of reviewed transactions into scan-time and tender-time micro-phases to pinpoint exactly which technology and design choices actually cut friction; for asset protection, I built the forecasting model that turned raw shrink-detection data into a risk-adjusted, defensible savings and forecast number for leadership.
Creative Solutions: The Smart Fuel Pricing Engine
Designed and built in 2020, this was Fuel & Convenience's first automated pricing tool: it ingested WTI and Brent crude benchmarks alongside Kalibrate's third-party competitor pricing, let the pricing team set a radius and a price-gap threshold, and ran 24/7 to flag any competitor breach with the site, the delta, and an estimated dollar cost of not repricing — delivered via Power BI and mobile alerts.
